Careers

Editor in Chief

We're looking for an ambitious, eloquent writer-editor-marketer dynamo to be Unagi’s inaugural Editor in Chief. In this role, you will have the opportunity to guide the content marketing editorial strategy and vision of content and campaigns across multiple platforms. This is a unique opportunity for a highly motivated and deeply experienced Editor in Chief who can guide and develop a team of internal and external creators and editors to elevate our brand, capture top-of-funnel traffic and drive engagement with the Unagi brand. The ideal candidate will be rooted in journalism, a digital creator at heart and have robust experience in editorial leadership within a news organization or publishing company.

What you'll bring

  • 10+ years editorial experience working in a high-volume, publishing or news oriented brand or organization.
  • Reputable track record of leadership and influencing skills in a cross-functional, fast-moving business environment.
  • Expert in editorial process management and editorial workflows and tools across multiple teams and regions.
  • Bold portfolio of work with a proven track record across a wide variety of media, from long-form articles and blog posts to video, motion graphics and multimedia content.
  • Definitive track record of managing multiple projects, making smart and fast decisions to build velocity without compromising quality.
  • Established existing network of freelance writers/photographers/videographers to be deployed
  • Measured approach, demonstrating grace and grit under pressure.
  • Excellent verbal, written and interpersonal communication skills.

How you'll lead

  • Define and manage Unagi’s editorial strategy adhering to Unagi’s brand guidelines, and plan integrating core KPIs aligned with key business objectives.
  • Deliver breakthrough content and campaign engagement to elevate the brand and advance the Unagi editorial strategy.
  • Develop a strategic thought leadership and data-driven editorial strategy to build our reputation and authority with media, prospects and customers.
  • Partner with global teams to deliver an integrated and optimized editorial vision, experience and process.
  • Manage the internal editorial team, freelancers and partners to nurture dreams, expand capabilities and retain top talent.
  • Evolve and manage the content marketing tone and style guidelines to maintain a distinctive voice and ignite the brand across media and channels.
  • Instill an SEO-first discipline in all content creation and editing to ensure maximum discoverability for digital content.
  • Align with paid, earned, social and owned channel partners to amplify the brand, increase engagement and conversion.
  • Analyze content data and performance to proactively drive content optimization and effectively communicate the impact of the Editorial strategy to key stakeholders.
  • Identify and apply industry best practices, learnings and trends to advance the Unagi brand awareness, consideration and recommendations.

Employment Type

Full-time. Remote OK.

Interested? Please email careers@unagiscooters.com with the subject line "Editor in Chief".

Unagi Scooters is an equal opportunity employer that is committed to inclusion and diversity.

Senior Industrial Designer

Unagi deepens connections between people and their communities by elevating the standard for portable urban mobility. Unagi has already captured the minds and hearts of countless reviewers and customers for redefining the “owned” portable electric scooter category and creating the first electric scooters deemed “too nice for sharing.”

Unagi is focused on this soon-to-be $12B market revolving around scooter ownership as well as expanding it. In August, Unagi announced Unagi All-Access subscription services: $49 month to month or $39/mo for annual subscription to have an Unagi scooter delivered free to your door in 24 hours, cancel anytime with free pick up, insurance included for theft/damage, and free maintenance (we'll drop off a new one).

We take great pride in putting state-of-the-art products into the hands of customers. And we’re just getting started. With a stellar team and the close of our series A funding, we’re on a path to fundamentally change human motion.


Job Description

We are looking for a Senior Industrial Designer who is passionate about design and leadership!

As a Senior Industrial Designer, you will enable accessible and productive experiences for our users and communicate the values of the brand through beautiful, functional hardware design. You will collaborate with an interdisciplinary team of engineers and marketers to make a significant impact on a rapidly-emerging class of products. If you are passionate about delivering great user experiences and have the skills to contribute, we want you to join our team as a Senior Industrial Designer.


What you'll do

  • Contribute a creatively adventurous outlook to bring bold, new ideas to the table.
  • Create form studies and prototypes that showcase your confidence in working with your hands.
  • Demonstrate and promote the importance of good design and brand values and their impact on society and business, including the Unagi brand and design philosophy.
  • Provide tactical management of ID projects, such as understanding technical needs and developing ideas while collaborating with engineers.
  • Provide Internal team coordination and associated workflow productivity.
  • Communicate with clients and vendors locally and abroad as needed.
  • Craft and organize all visual designs, written documents and presentations with skill and efficacy for clients' needs.
  • Assist leadership in client-facing meetings and other professional functions.
  • Provide skill and expertise working with an array of design tools to complete projects, such as 3D CAD SolidWorks, 3D Rendering, Adobe Creative Suite, MSFT Office to bring projects and presentations to life.
  • Demonstrate your understanding of the value of color, materials, and finishes as it applies to product design.
  • Convey a personal commitment to hard work and effective time management.


Key Qualifications

  • Bachelor's degree in Industrial Design or equivalent.
  • Must have 10+ years of recent and very relevant industrial design experience.
  • Excellence in relevant digital tools - Adobe CC, 3D CAD, rendering software.
  • Excellent hand sketching and form development skills.
  • Great problem solving and communication skills.
  • Demonstrate strong mechanical understanding and ability to interact with internal and external engineering teams.
  • Must have a portfolio that showcases a thoughtful creative process, excellent form control, and storytelling (sketches and models).


A Bit About You

If you feel this role is meant for you, please send us a portfolio that shows your capability as a thinker, designer and leader. Show us what inspires and drives you. Show us what you are good at and what you like best

Interested? Please email careers@unagiscooters.com with the subject line "Senior Industrial Designer".

Serious inquiries only. Unagi Scooters is an equal opportunity employer that is committed to inclusion and diversity.


Brand Designer

About Unagi

Unagi deepens connections between people and their communities by elevating the standard for portable urban mobility. Unagi has already captured the minds and hearts of countless reviewers and customers for redefining the “owned” portable electric scooter category and creating the first electric scooters deemed “too nice for sharing.”

Job Description

The Brand Designer supports the creative and marketing teams in delivering beautiful designs that evolve our visual narrative. We have an established aesthetic and brand but are always evolving and improving. The person in this position will champion that endeavor by bringing design ideas to life. Part of a small and collaborative team, the Brand Designer will have the opportunity to learn from close collaboration with a supportive and driven creative team. This is a salaried position based out of Oakland reporting directly to the Design Lead and working closely with the creative and marketing team and work across a variety of media both digital and traditional.

Responsibilities

  • Create original, compelling and visually stimulating designs across all media.
  • Possess superior typography, color pairing and layout abilities and delight in the details that can make a good design great.
  • Be adaptable to a variety of design approaches.
  • Create consistent, pixel/point perfect layouts and clean, organized files.
  • Produce print and digital deliverables to spec for final production.
  • Work closely with the Design Lead and Marketing Director to execute from comp layouts, and maintain the integrity of the creative concept.
  • Produce materials for creative presentations, new business and internal projects.

Qualifications

  • Bachelor's degree in Graphic Design or equivalent.
  • 4+ years of design experience.
  • Knowledge of all aspects of brand design (i.e. typography, iconography, illustration, photography and visual language).
  • Knowledge of graphic design history while staying aware of emerging trends and technologies.
  • An excellent on-line portfolio showcasing branding and visual design work.
  • Ability to communicate design concepts through sketches and wireframes.
  • Fluent in Photoshop, Illustrator, Indesign, and other design tools. Understanding of XD and After Effects a plus.
  • Able to function independently and in a team environment, with excellent collaboration skills.
  • Excellent communication and presentation skills; both written and verbal.

Employment Type

Full-time. Remote OK.

Interested? Please email careers@unagiscooters.com with the subject line "Brand Designer".


Technician / Mechanic

Oakland -- Full Time/Part Time

Reports To: Lead Engineering Technician

We are Unagi Scooters.

Our story: First, we designed the finest electric scooter on earth. Our mission is freedom. We are hellbent on liberating people from the tyranny of transportation frustrations—the costs, inconveniences, the carbon emissions. So we built the ideal personal liberation device. Then, we figured out how to make it affordable. Our approach is direct-to-consumer, which allows us to put an Unagi scooter in the hands of everyone who could use one. Now, we are building a scooter service team to help us support Unagi Scooters all over the world.

We are looking for Full Time & Part Time Technicians for our Oakland Scooter Service Center. Our Technicians are the backbone of our service team -- assessing and repairing each Scooter from the moment it comes through our door for a checkup, to the second it heads back out into the world.

Responsibilities:

  • Evaluate scooters for repairs.
  • Keep workspaces clean and organized.
  • Repair and refurbish returned vehicles to recirculate into subscription or refurbished sales channels.
  • Follow established quality standards.

We want to hear from you if:

  • You have experience as a technician or mechanic
  • You're excited to work for an emerging brand and contribute to the company’s growth
  • You're a team player, and willing to help others perform at their best
  • You are a master communicator with the ability to interact effectively with the Service Center Tech Team
  • You love being organized and have an eye for details
  • You are adaptable and thrive in the ever-changing atmosphere
  • You place value on being a self-starter with an entrepreneurial spirit
  • You'd describe yourself as positive, passionate about technology

Unagi Scooters is an equal opportunity employer that is committed to inclusion and diversity.


Customer Service Representative - NYC

Hello!

Please read the entire post to ensure you've included all relevant information. Incomplete applications will not be considered! Please also note this job is not a remote job.

Have you ever seen those memes where they make a joke about workplaces being like family but then they always end up toxic? I have lived that too many times. If you excel in a fast-paced but actually fun environment where your colleagues are your friends instead, then I promise this is it. We value quality over quantity. I don't come for your individual stats, time, etc., but our team's performance as a whole and any feedback from customers (if necessary). We have a 1-2 hour long meeting every week, cameras on, super casual, to have some face time, solve work problems, and have a chat. Now that I hope I have gotten you somewhat enticed, let's move on.

Job requirements:

-At least 2 years experience in Customer Service

-Empathetic/down to earth/casual attitude towards customers

-Exceptional written and oral communication skills (English)

-Self-directed - must possess the ability to work on one's own initiative/ without constant supervision

-Ability to prioritize quickly; things get busy at times and we need to rely on you to know what's most important.

Technology requirements:

-Experience on modern help-desk software, we use Zendesk. You really need to know how to use Zendesk extensively as we don't offer training on it, just a briefing on how we utilize it.

-Able to create useful scripts and automations within the help-desk to cut down workload.

-Familiar with eCommerce platforms (able to find an order, edit an order in Shopify)

-Be able to use Google Drive, Sheets, and Docs proficiently.

-Any webcam where we can see your face.

-Decent microphone/headset for taking calls.

What your day will look like:

-Review any Open tickets and address as many New tickets as comfortably possible.

-Communicate with the CS team about emerging issues or problems.

-Be available to receive phone calls and return voicemails.

-Be skilled in handling fast-paced short chats/texts.

-Be present on Slack for effective communication with the CS team.

-Video call meetings with the CS team or CS Director at any given point - usually in a time frame around your schedule.

-Be able to work a certain shift - undecided at this time. In general, we’re very accommodating to different schedules and life circumstances. Weekend shift required and PST hours.

-Make yourself available for training and meetings that may occur in a different time zone.

-You will be the liaison for customers in the Soho retail location @ 135 Wooster Street New York, NY 10012

Job responsibilities:

-Taking initiative and knocking out the queue.

-Helping your team and giving advice.

-Providing suggestions and input.

-Assisting training any new hires.

-Excelling in a dynamic work environment where the duties and expectations are always evolving.

Who are we?

We're a start-up and we sell a pretty awesome scooter! The whole company works remotely and CS is no different! Our CS team has the Director of CS, a manager, a supervisor, and 9 agents. Generally, we are pretty flexible - you need to cover call hours but life happens and we get that. As long as you tell us your favorite color when you write your cover letter (add cover letter in the same doc/pdf as your resume), we'll look into your application further. Get the job done, get it done excellently, create solid (or decent, ya know) bonds with your teammates, be ready to have some fun but also be the kinda person who is just going to buckle down and work hard because it's what you believe in and not to hit some targets. We are super open-minded, out-spoken, supportive, and we’ve ended up knowing a lot about each others' personal lives, problems, and more. No one is ever required to share personal details at any point but if you do you will not be judged - we strongly embrace mental health support, LGBTQ+, BLM, POC, and all that good stuff.

If you want to be noticed, make sure your tone reflects this and show us some personality! Also, let us know how many people are in the CS team in order to be considered.

Thanks for having a look and good luck!

Unagi Scooters is an equal opportunity employer that is committed to inclusion and diversity.

SEO/SEM Analyst

Fully Remote Position

Unagi deepens connections between people and their communities by elevating the standard for portable urban mobility. Unagi has already captured the minds and hearts of countless reviewers and customers for redefining the “owned” portable electric scooter category and creating the first electric scooters deemed “too nice for sharing.”

Unagi is focused on this soon-to-be $12B market revolving around scooter ownership as well as expanding it. In August, Unagi announced Unagi All-Access subscription services:  $49 month to month to have an Unagi scooter delivered free to your door in 24 hours, cancel anytime with free pick up, insurance included for theft/damage, and free maintenance (we'll drop off a new one).

We take great pride in putting state-of-the-art products into the hands of customers. And we’re just getting started. With a stellar team in place and significant revenue growth, we’re on a path to fundamentally change human motion.

Job Description

As Unagi’s in-house SEO Analyst, you will be principally responsible for driving Unagi’s organic non-branded search traffic in the United States and Europe. You will learn the search landscape of the electric scooter industry in depth, and drive increased volume both individually and through collaboration with our in-house editorial, review, PR, and partners. On a weekly basis, you will be expected to identify keyword opportunities in target markets for our editorial team (including keywords in other languages), optimize on-site content for crawl efficiency, and conduct cold outbound email/phone campaigns for link building.

Qualifications

  • At least 2 years of hands-on SEO experience including off-site (e.g., keyword research and) link building campaigns), as well as on-site (e.g. page optimization, article tags)
  • Familiarity with Ahrefs, SEMRush, Moz, and/or Majestic
  • Familiarity with Google Search Console and Bing Webmaster Tools
  • Comfortable with outbound outreach campaigns, including cold phone and email campaigns
  • Past experience working with D2C and/or high-end brands is a plus

Compensation

A base salary of $55,000 - $85,000 commensurate with experience, paid time off, and stock options.

Interested? Please email careers@unagiscooters.com with the subject line "SEO/SEM Analyst".