Returns

30 days "no-questions-asked" No Risk Trial!

You have a 30 day period after delivery to return your scooter for any reason, even if it has been ridden.

In order to qualify, you must do the following:

1. Purchase the scooter. If you pay by credit card, you will pay the cost of the Scooter at time of purchase. If you qualify and pay by financing, you will need to make the first installment payment to our financing partner.
2. If you wish to return the scooter, please contact us within the 30 day period. If you encounter any issues after this time, please see our warranty policy.
3. In order to process your return, you must mail back your scooter in its original box with its original packing materials. No returns will be accepted without the original packing material.

The No Risk Trial does not apply to custom scooters or Kickstarter reward scooters, but we will work with you if your scooter is defective and needs to be replaced. Also, the No Risk Trial applies only to scooters purchased on the Unagi Scooters website.

We will not issue a refund for scooters that show damage or abnormal wear and tear.

Exchanges

Customers can request exchanges on unused, brand-new scooters only. Requests for exchange are subject to inventory on-hand, and customers may expect wait times for replacement items that are comparable to or longer than our shipping estimates for new items. For exchanges, we will charge a flat fee of $70 for shipping, service, and warehouse costs.

Memorial Day Bundles
Our Memorial Day Bundle is subject to an extended No Risk Trial! For Memorial Day Bundles purchased during the sale period, customers may return purchased bundles any time before June 15 (or 30 days after delivery, whichever is later). In order to accept and process your return, you must mail back ALL bundle items in the original box with their original packing materials. No returns will be accepted without the original packing material.

Please note that your accessory bundle will ship separately from your scooter.

Accessory bundles are not customizable. We cannot accommodate requests for substitutions or specific colors.