Returns
30 days "no-questions-asked" No Risk Trial!
You have a 30 day period after delivery to return your scooter for any reason, even if it has been ridden.
In order to qualify, you must do the following:
- Purchase the scooter. If you pay by credit card, you will pay the cost of the Scooter at time of purchase. If you qualify and pay by financing, you will need to make the first installment payment to our financing partner.
- If you wish to return the scooter, please contact us within the 30 day period. If you encounter any issues after this time, please see our warranty policy.
- In order to process your return, you must mail back your scooter in its original box with its original packing materials. No returns will be accepted without the original packing material.
The No Risk Trial does not apply to custom scooters or Kickstarter reward scooters, but we will work with you if your scooter is defective and needs to be replaced. Also, the No Risk Trial applies only to scooters purchased on the Unagi Scooters website.
We will not issue a refund for scooters that show damage or abnormal wear and tear.
Exchanges
Customers can request exchanges on unused, brand-new scooters only. Requests for exchange are subject to inventory on-hand, and customers may expect wait times for replacement items that are comparable to or longer than our shipping estimates for new items. For exchanges, we will charge a flat fee of $70 for shipping, service, and warehouse costs.
Black Friday Bundles
Our Black Friday Ultimate Bundle and Couple's Bundle are subject to an extended No Risk Trial! For Ultimate and Couple's Bundles purchased during the Black Friday sale period, customers may return purchased bundles any time before January 15 (or 30 days after delivery, whichever is later).In order to accept and process your return, you must mail back ALL bundle items in the original box with their original packing materials. No returns will be accepted without the original packing material. In particular, to accept Couple's Bundle returns, all items (including both scooters and all accessories) must be returned.
Please note that your accessory bundle will ship separately from your scooter.
Accessory bundles are not customizable aside from helmet size selection. We can not accommodate requests for substitutions or a specific color of lock or charger.
If you want to purchase a Couple's Bundle with two different color scooters, you should place two individual Ultimate Bundles in your cart. You will receive the same discount as you would if you purchased the Couple's Bundle. If you order two Ultimate Bundles in this fashion, the discount will be applied at checkout.