Shipping

We offer free shipping in the United States. Due to high demand and custom orders, shipping times will be estimated at time of order. Delivery time after shipping varies by country.

For orders within the USA: Due to the value of our packages, we have elected to ship using UPS's required signature option to our US customers. UPS provides tools to customize your delivery experience once your tracking number is ready. If for some reason you are unable to receive your package, and it is returned to us, we will refund your order less the cost of roundtrip shipping.

Orders are sent to our fulfillment centers for immediate processing. For this reason, we currently cannot support order cancellations or swaps on scooter colors. US customers may be able to leverage our Return policy if they are not satisfied with their order.

If your order has already been packed and/or shipped and your order or shipping address needs to be edited for any reason, we will try our best to accommodate that request. A $30 freight charge will apply.

 

COVID-19 UPDATE

Due to the unprecedented situation caused by the COVID-19 pandemic, we are experiencing delays in shipping scooters to customers. These delays are largely caused by the following:

1. As a response to the pandemic, we are implementing rigorous safety procedures, including increased physical distancing and extra hygiene precautions, at our scooter manufacturing centers. As a result, our time from manufacture to shipping has increased.

2. As commuters and travelers worldwide have sought alternative and sustainable mobility options that allow for safe levels of physical distancing, we have seen an increase in demand for the Unagi Model One. This has temporarily impacted our inventory level that normally enables us to ship scooters to customers within a few business days.

We have updated our estimated shipping time on our website to our best estimate of when we can ship your order. If we still miss this estimate, we will be sure to reach out to you.

We have also been made aware that UPS has suspended its Service Guarantee due to the unprecedented situation caused by the global COVID-19 pandemic. We have also been made aware that UPS is delivering packages without asking for recipient signatures, likely to comply with local, state, and federal social distancing guidelines.


While the UPS changes do not impact the ship-by date for your scooter, you may experience longer in-transit shipping times, and your scooter may not arrive with the same person-to-person delivery experience that you normally expect from UPS. Please check applicable package tracking tools that you will receive with your Shipping Confirmation email.

During this time, we recommend that you take the following steps:
1. If you have not already done so, you should sign up for text message shipping updates. You can do this via the following method:
a. Follow the "View Your Order" link in this email
b. On the Order Status Page, tap "Get Shipping Updates by Text"
c. Add your mobile number and tap "Submit"

2. Keep track of your scheduled delivery date. If you know you won’t be home on your delivery date, you can either contact UPS or use the "Delivery Options" with your tracking number to reschedule your delivery date for a day you will be present to receive the delivery.

 

Black Friday Bundles

Items in our Black Friday Bundles (Commuter Bundle, Couple's Bundle) will ship separately. Here is your guide for understanding when Black Friday Bundle items will ship to you:

 Item Estimated Shipping Time
Model One E500 Scooter - Matte Black, Cosmic Blue: 3 days 

- Sea Salt: 30 days (due to high demand)

    Carrying Satchel 3 days
    Unagi Helmet 3-4 weeks
    Spare Charger 3-4 weeks