The New Unagi Service Center

The New Unagi Service Center

There are actually quite a few ways that Unagi is different than every other scooter company. You're probably thinking, "Hold up, don't get carried away" (bear with us).

Let's remember the lightweight electric vehicle industry is still very young. Other modes of transportation like that of the automotive or bike industry are actually 100+ years old. So in that sense, it's not entirely surprising that in the gold rush of micromobility that a company would emerge with a unique set of values, emphases, and tradeoffs at the core of its identity.

You're already aware of many of them: Dual motors. Premium materials. Lightweight is king. And it's not difficult for anyone to see that Unagi cares about design more than any other scooter company.

But the topics for today are brand, customer obsession, and our All-Access subscription service, which launched in 2020 in both L.A. and NYC.

Anyone can say they care about customers on a website headline. It's obviously another thing to do something about it. Whereas most scooter companies are known for a "ship it and forget it" business model, Unagi pursues healthy roots wherever its customers are.

"No other scooter company today has the equivalent of our service center" — TJ Compagnone, Unagi COO

Our new service center in the California East Bay will serve to make all logistics under the Unagi brand more efficient, as well as deliver on the high promises of the All-Access monthly subscription program—where customers can have a scooter delivered to their door in a matter of days and with no cares or commitments always know that they've got a freedom steed to experience the world on. 

When you subscribe to All-Access, you can know that if anything at all happens (including theft), we have you covered. Another fresh and quality-checked scooter will be to your door in a matter of days (and quick repair time applies to purchasers too, for those of you who have formed emotional attachments to your Unagi's).

The service center is also important for sustainability, as companies dealing with electronics can sometimes choose to let devices go to waste instead of put in the hard time and money of refurbishing and salvaging. This is also a reason why Unagi invests far more effort into packaging than competitors (although that Apple-esque unboxing feel is pretty nice too).

The authoritative Electric Scooter Guide says, "Most scooters do not come in boxes like these. Most scooters are shipped straight from China, and basically you get styrofoam." 

Tech reviewer Solider Knows Best says:

"most electric scooters come inside a cardboard box with styrofoam everywhere, but this was very neatly packaged, and this is important because you do get a 30-day return period, no questions asked."

All combined with our customer support team that we invest in (and do not hire overseas in East Asia like many) and treat like the true Unagi team members that they are and should be, you're in really great hands.

Behind the brand, Unagi has real people like TJ, Rob, and David who care a lot about treating customers fairly, delivering delightful experiences, and creating the future of cities. We're here to serve highly effective and thrill-seeking people like you with the new service center, and we believe this is only the beginning!

 


Essentials
5 Reasons to Buy a Scooter This Holiday Season

5 Reasons to Buy a Scooter This Holiday Season

Are you tired of sitting in traffic, spending a fortune on gas, and constantly searching for a parking spot? Say hello to the electric scooter - your new best friend for getting around town. Let's dive into the top 5 reasons why you should buy an electric scooter this holiday season.

Maximizing Electric Scooter Battery Life: Maintenance Tips and Best Practices

Maximizing Electric Scooter Battery Life: Maintenance Tips and Best Practices

Want to get the most out of your electric scooter battery and extend your riding adventures? We've got you covered with our comprehensive guide full of maintenance tips and best practices.

Unagi All-Access: Rolling into Summer

Unagi All-Access: Rolling into Summer

With the addition of Chicago, Washington DC, Northern Maryland and Virginia, and NW Indiana, our All-Access scooter subscription service is now available to more than 75 million people. But we’re just getting started: we want to make Unagi the ubiquitous standard for short-distance transportation around the world.

The New Unagi Service Center

The New Unagi Service Center

You're already aware of many of them: Dual motors. Premium materials. Lightweight is king. And it's not difficult for anyone to see that Unagi cares about design more than any other scooter company...But the topics for today are brand, customer obsession, and our All-Access subscription service...

Unagi Springs Forward

Unagi Springs Forward

We’re launching our All-Access subscription service in six new cities, and expanding in two more. And with $10.5 million in new funding, we’re ready for takeoff in 2021...These areas represent a market of more than 30 million consumers – putting Unagi’s All-Access service within reach of 1 in every 10 Americans

The World's Fastest Electric Scooters in 2021

The World's Fastest Electric Scooters in 2021

Electric scooters are quickly overtaking other means of transportation as the best way to cover short distances. They’re lightweight, portable, convenient, and more environmentally friendly than almost any means of powered transport.

Love or Hate: 9 Studies Show What People Actually Think About Electric Scooters

Love or Hate: 9 Studies Show What People Actually Think About Electric Scooters

It’s more or less a given these days that micromobility solutions like electric scooters are part of a major transportation revolution “Among many [recent] technology milestones,” reported Government Technology, “one of them was certainly that...e-scooters became a fixture in many…

Pro Tips from Real Scooter Riders

Pro Tips from Real Scooter Riders

Telling people through paid advertisements that an electric scooter will change their life is one thing. Letting them hear it from real people who own and love their scooters is something else. Now that we all have the ability to…

Security and Locks for Electric Scooters

Security and Locks for Electric Scooters

Micromobility has already helped solve several modern transportation issues, and may reshape the way we get around in the near future. But small electric vehicle owners are still plagued by an ancient problem. Electric scooters present new security challenges, and…

How to Buy the Best Electric Scooter for Commuting

How to Buy the Best Electric Scooter for Commuting

The variety of electric scooters on the market has exploded in recent years, from lightweight, low-powered recreational vehicles to heavy-duty scooters built for rugged off-road use, and everything in-between. This range of options can leave consumers a little dizzy, especially…

How to Ride an Electric Scooter

How to Ride an Electric Scooter

How to Ride an Electric Scooter Maybe you’ve finally decided that a fast, lightweight, folding electric scooter meets your transportation needs, and you’ve already started looking for the perfect electric scooter. But there’s one problem—you’ve never ridden an electric scooter…

Electric Scooter Buying Tips for Adults

Electric Scooter Buying Tips for Adults

What Should I Look for When Buying an Electric Scooter You may have seen locals breezing by you on their electric scooters, and maybe you think an e-scooter would be a good fit for your commuter lifestyle, too.  After all,…

Top 5 Locks for Electric Scooters

Top 5 Locks for Electric Scooters

5 Best Locks for Electric Scooters Owning a folding electric scooter should eliminate the need for a heavy-duty padlock or shackle to secure your ride.  That's especially true for foldable e-scooters like the Model One from Unagi, which folds down…

CES Dispatch: The E500 Is A Big Upgrade

CES Dispatch: The E500 Is A Big Upgrade

Every year, the Consumer Electronics Show brings hundreds of thousands of visitors to Las Vegas in order to show off, contrast, compare, or merely gawk at the latest consumer electronic gadgets and trends We’re also in town for the show,…

5 E-Scooter Life Hacks

5 E-Scooter Life Hacks

We all know electric scooters are fun. The sun on your skin, the wind in your hair – trying one out is not a hard sell. On top of that, there are also the practical benefits of riding electric scooters.

5 Tips for E-Scooter Etiquette

5 Tips for E-Scooter Etiquette

Anyone can ride an e scooter, but not everyone who rides one rides it with the proper electric scooter etiquette. In this article, we'll cover all the dos and don'ts of electric scooter etiquette, so you can ride with confidence and consideration. Get ready to hit the road (safely) with your e-scooter!

Your Personal Liberation Device

Your Personal Liberation Device

Beginning today, Unagi Scooters is now shipping its world-class electric scooters to pre-order customers in the United States, and new orders are immediately being fulfilled “The Unagi Scooter heralds a new era for the commuting consumer who simply wants an…